Thursday, April 23, 2009
Hello!! Anyone there??
This is a follow up to our previous article about having to call more than once. This is not my "spiel" but it is actually pretty good. By being honest and asking the person if they changed their mind and simply to let you know that, you don't have to keep trying and feeling that you didn't follow up enough or you were hounding the person - should you pitch the lead?? - should you keep trying??.
As for anti mker's saying because you may use a "script" that we are all fake and phony, well that simply is not true. Phrasing and how you present something will make a difference in the answers you get. Even with my kids (when they were young - if I asked them which video they wanted to watch and they were looking at a shelf with 50 videos on it it would be hours... but if I asked would you prefer Nemo or Peter Pan.. a choice was made fairly quick.
The Anti-mkers say that because alot of the verbage amongst directors are the same -that it is a lie. Hmm... I can assure you that when I go to a fast food place and order a burger, they will ask me, "would you like fries to go with that?" and then would you care for a drink? - would you like to super size it? Okay, that will be $5.00 - it will be up in a moment... Here you go... Have a Nice day......uggg... I guess they were manipulating me! They tricked me into ordering fries and supersizing it just by asking me the questions right? No, sorry, I have the ability to say no fries thank you, no, no super sizing necessary (actually I would probably say.. "does it look like I need to super size it?"! :) !!
If you are teaching someone the alphabet, I can assure you everyone is going to say the same A - Z because that is what the alphabet is. Spelling is taught, you don't get to spell words differently just because you don't like the way it is actually spelled. So the fact that so many of the things that are said, are said by many is because it is just the way it is. One may not like it if I say, "the sun rises in the east and sets in the west, but that is the way it is and I certainly can't change it, it is what it is. -Now I hope that makes some sense and with that said here is something I found and thought it might help some of us in making calls, I don't know who to give credit to it didn't have an author's name with it:
Why Doesn't She Answer Her Phone???
Are you having difficulty trying to reach your prospect for a facial? Has she decided she doesn't want a facial after all, so I should throw away her number -- or should I stick with it until I get a hold of her, because maybe she's destined to be an awesome customer?" So here's a great way to short-circuit this situation, reduce your time and frustration following up with no-answer warm-chatter leads.
After about 4 - 5 days, when you've tried reaching the prospect at several different times of the day and have left one message, leave another message and say the following:
"Hello, __________! This is _______________ with Mary Kay Cosmetics calling back -- I'm really disappointed that I haven't been able to reach you since we met last ________!
It occurred to me that perhaps you've changed your mind and would prefer not to get together for a complimentary Mary Kay pampering session -- if so, just give a quick call back to me and let me know it's not for you right now. That way I won't keep trying to phone you.
However, I realize that most likely you're just super busy and my previous calls have simply caught you away from the phone. In that case, just give me a quick call to let me know you still want to be pampered!
Again, my name is ___________, and my phone number (which is also on the card I gave you) is ___________________.
________, your __________(cheerful attitude, happy smile, sharp-looking appearance, etc. -- whatever was the case) told me that you're someone I'd like to treat to the Mary Kay experience, so give me a quick call and hopefully we'll talk soon! By the way, I'll likely try you back until we connect! "
I have found that (assuming you select warm, courteous women to work with) most women will respond to this. The ones that are blowing you off will be reminded that you're a real person (not a computerized calling machine!) and will (now that you've given permission) let you know if they'd prefer to forget it for now. But my most frequent experience is that they will call, apologize for being so hard to reach and tell me to persist in calling back! I've had several that have taken up to 3 months to actually talk to without the machines in the middle -- but they had called to at least let me know they still were interested in the facial. And, they were ultimately HUGE selling appointments and are now a happy part of my customer base. Be direct! Women will respond with respect!
For Further Reading...This Week On Pink Truth - Click Here
Pros and Cons of Mary Kay - Read or Contribute or Both!
First Post - Why I Started This Blog
The Article I Wrote For ScamTypes.com (here) (there)
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