In this day and age it is so important to retain your clients. The best way to keep your clients is to provide great customer service. From my first meeting after the first purchase, I always mail a "thank you" postcard. I can't tell you the comments I have received from pleasantly surprised people. They always say that usually you get a thank you once at the time of purchase and that receiving the postcard was a very pleasant surprise. It also begins to build a bond.
Another important point is to know your products and what they do. Be willing to share your knowledge. Suggest products that will benefit your clients. Do not over sell. I believe we gain alot of respect when we tell our clients that it is a product that perhaps they don't really need. If there is a product you are not crazy about be honest. Your will gain trust and respect from your clients.
Know your clients. I love it when I get a call and my client says to me, "I love all the new lip glosses, you don't you pick the one you think would be best for me.
Always deliver promptly. I deliver within 24 - 48 hours. If I can't personally deliver, I will mail it along with a self stamped addressed envelope. I don't want anyone to wait.
Get to know your clients - their husband's name, kids' names, pets' names and have a pleasant conversation. You will find that your clients become your friends.
These are just a few suggestions, please feel free to add. Remember - if you take the time to make the initial sales, make it an investment and build a life long customer. You won't regret it.
For Further Reading...This Week On Pink Truth - Click Here
Pros and Cons of Mary Kay - Read or Contribute or Both!
First Post - Why I Started This Blog
The Article I Wrote For ScamTypes.com (here) (there)
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