Then you can check out Pink Truth's post Mary Kay Bans Asking Questions?
Now, because we already started this conversation and because I want to invite more people to join in and weigh in, I will keep this brief... I hope.
Basically what Pink Truth (in this case the author is "sadnpink") is suggesting is that Mary Kay attempts to create an atmosphere where questions are not allowed to be asked, concerns are not allowed to be expressed, and anyone who does any of these things is relegated to the minions of "negative-nellies" who should be avoided at all costs.
However, what they often offer as evidence (as is the case here) are typically things that do nothing to prove this accusation.
"...I was supposed to look upline to those who had achieved more if I needed advice..."
This seems like REALLY good advice to me. In fact, consider how "sadnpink" herself opens this post.
"Having been trained in the field of communication, I know how crucial it is to keep lines of communication open when working a business. Even in relationships, this is a key ingredient to success."
I am confused. Isn't this keeping the lines of communication open? Isn't this encouraging exactly what she says is being discouraged?
This is crucial here, pay close attention to what I am about to say. If a Mary Kay director is smart, she will WANT to know what the struggles of her downline are. She will WANT to know the problems they are having. Because until the "lines of communication" are flowing and she knows what the problem(s) is(are) she can do nothing to help.
The problem with this usually comes in when the downline discuss amongst themselves, or with clients or with their downline the "problems" because those individuals (clients, downline, each other) may be more willing to commiserate with them rather than help light a fire under them than the people above them are.
In other words, for the sake of illustration, allow me to create a simple problem.... one that "sadnpink" used.
Problem - “No one wants to have a class”.
Solution - (again this is just for illustration, your solution may vary) You haven't called all of the leads that you have to ask people to book a class.
Now, if you - as prescribed by the aforementioned "only talk to your upline for advice" formula - call your director and say, “No one wants to have a class”. She is going to probe a little (hopefully). How many people have you called? Did you talk to them or just leave messages? Do you have leads you have not called? The solution may not be pleasant, but if she is a good director, a good leader, she will probably come up with a clear and concise plan that you will now have to follow through with and do in order to find the someone who does want to have a class.
However, if you - as Pink Truth seems to prefer - log onto an anonymous forum and complain about how no one wants to book a class, or get together a small group from your team to sit around and complain about how no one wants to book a class, or commiserate in whatever way you commiserate... A. she has no idea that you are having trouble booking classes and... B. you are no closer to arriving at the solution than you were before. In fact, if anything (because you probably slammed on how pretentious the director - the one person that can help you - is, and how she thinks she knows it all...) you have probably further cemented your resolve to not do the one thing that you need to do if you want to make your business more successful.
And this is why I think it is so important to establish the difference between a good director and a bad one.
If your director is likely to light a fire under you, challenge you to do the work that you don't want to do, or help you think of ideas that you didn't have, and the only reason you don't want to call her is because you actually don't want to do the hard work that it takes to become successful than you should quit Mary Kay, return your product for whatever money you can get, and be done with it. Mary Kay is obviously not for you.
If however your director is likely to say that “No one wants to have a class” is negative talk and don't bother me with that nonsense - click -, than you have a bad director. If you want to have a solid chance at making a go of Mary Kay, you should either bail on that director completely and sign up in a unit that has a director that will light a fire under you - or - stay with that director "on paper" and find a director that does push and challenge you that you can call when you are feeling discouraged, overwhelmed, frustrated, etc.
Nothing that I have seen thus far indicates that Mary Kay encourages the abysmal "ignore reality and pretend everything is good" that Pink Truth wants everyone to believe that they do. If you read any of the official literature, if you call the 800 numbers, you will not see this doctrine, as Pink Truth claims they preach it, anywhere.
Now again, this is not to say that there are not directors (executive, elite, national or whatever) that do preach these things. And it is certainly not to say that the perception of what is being said can really go way off the course of what someone actually was trying to communicate. Consider how often on this blog I say something, someone says, "how dare you" or the equivalent and we sort it out to realize that I did not mean anywhere near what they thought I meant. Except remove the dialogue part of that, because a lot of times, in places like Pink Truth, there is no dialogue allowed. It is either "rip on what the Mary Kay person said" or be deleted. Similarly, picture the cluster of Mary Kay team members that are talking doom and gloom and how ignorant their director is when someone pipes up, "actually, I thought what she said was right on and very helpful... it sure motivated me!" Who do you think will not be invited to the next "chat" session?
When Mary Kay (I am talking about the "official" Mary Kay that I am quasi-familiar with and the Mary Kay that I have observed in my wife's unit) says, "Don't talk negative and don't associate with people that do", this is what they are talking about. The problem is not that you have a problem. The problem becomes a problem when you declare with certainty that your problem is unresolvable and start declaring that your unresolvable problem is a Truth... a Fact... abut Mary Kay. Now you really do have a problem that can't be resolved. But for someone else, this problem is nothing more than the motivation they need to work through to the next level.
Whew... like I said, this will be a short post!!!!