Thursday, January 31, 2008

Questions of integrity and ethics

17 comments
In the process of doing business, you will invariably be faced with decisions that will test your moral

Give it a quick read and then reveal what you believe to be right and wrong.


TOPIC:
product replacement….too good to be true??
#4081
the mommy (User)
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product replacement….too good to be true?? 4 Days ago Karma: 1 Karma+ Karma-
I’ve used the product replacement service a couple of times with no problems. I just entered the info re the old product, and ordered what product I wanted to replace it. It was really easy, and I’m wondering if there is any down side to using it. I ask b/c it seems too easy and RIGHT for MK to offer it.
Any thoughts or negative experiences?
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#4086
Imdone (User)
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Female Raleigh, NC 1959-08-19

Re:product replacement….too good to be true?? 3 Days, 23 Hours ago Karma: 1 Karma+ Karma-
I used it quite a lot to move old lipsticks I wasn’t selling and reordered things I could sell. I never had any problems. I found out that you can’t return more than four items at a time without having to call in and let them “allow” you to do so. Other than that I did it every couple of weeks and was never questioned except once.My guess is that if too many people take advantage of it they may change it because it because it doesn’t make MK any money.

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#4090
the mommy (User)
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Re:product replacement….too good to be true?? 3 Days, 22 Hours ago Karma: 1 Karma+ Karma-
thanks, this helps alot! Yeah, I feel sure that there is a point where MK would/will pull the plug on this. Every couple of weeks is more than I would have thought to be safe, so COOL! I will be taking advantage for sure!
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#4113
Imdone (User)
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Female Raleigh, NC 1959-08-19

Re:product replacement….too good to be true?? 3 Days, 18 Hours ago Karma: 1 Karma+ Karma-
Of course I always felt that MK must have thought I was an idiot for not being able to match my customers that well..hee hee. I picked on my mom a lot as someone who returned product, that was always the hard part for me, deciding who needed to “return” something.
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#4114
the mommy (User)
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Re:product replacement….too good to be true?? 3 Days, 18 Hours ago Karma: 1 Karma+ Karma-
does it have to be someone real?? can we make someone up? HOW SNEAKY!!!

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#4176
ContourTHIS (User)
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Re:product replacement….too good to be true?? 3 Days, 2 Hours ago Karma: 3 Karma+ Karma-
There was a comment a while back from someone on this… let me see if I can get it right. She got questioned about a replacement order for herself, and was told by the MK rep on the phone the she (the IBC) was not a customer. The rep indicated MK would replace for anyone other than the IBC, to which the IBC asked well, what if it was my dog? And the MK rep laughingly said she thought that would work.My cat has become a HUGE fan of MK… but she’s very picky and returns a lot of product, especially outdated stuff that is off-odor or too thick
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#4179
ttp (User)
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Female Oregon 0000-10-29

Re:product replacement….too good to be true?? 3 Days, 1 Hour ago Karma: 5 Karma+ Karma-
Yes, I remember that thread. How ironic is it that an IBC is not considered a legitimate customer, however a dog is. What is wrong with this picture?

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#4326
MKidiotNOmore (User)
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Female Bowling Green, KY 1976-08-18

Re:product replacement….too good to be true?? 11 Hours, 57 Minutes ago Karma: 4 Karma+ Karma-
Imdone wrote:

QUOTE:
….I found out that you can’t return more than four items at a time without having to call in and let them “allow” you to do so…..

Actually you CAN return more than 4 things without having to call them first. I just did a product return for 7 items - 2 different customers - and it didn’t even blink at me while entering them. $234 worth.

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#4330
raw joy (User)
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Re:product replacement….too good to be true?? 6 Hours, 42 Minutes ago Karma: 0 Karma+ Karma-
ttp wrote:

QUOTE:
Yes, I remember that thread. How ironic is it that an IBC is not considered a legitimate customer, however a dog is. What is wrong with this picture?

I thought the IBC was the only customer.


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There it is. If you want to "cheat" and see what other people have said about this topic, you can see it on "duh's" site here *disclaimer, there may be "offensive language" on this site*

Now in addition to commenting on this particular situation, I want to hear how you resolve "grey" areas in your life and your business. Do you find ways to justify actions that you feel or believe are wrong, but wish were right? Is something REALLY wrong if everyone you know says it is right?

Please be as revealing or guarded as you feel comfortable. Remember that this is a public site and anything said can be seen by anyone, copied and saved forever, and brought up and discussed on other sites. If you don't want something you say to be scrutinized by someone who doesn't agree with you, don't say it here!

Keep it friendly - keep in mind that at the end of the day we are all just fellow human beings trying to figure out what time we have to wake up in the morning.

For Further Reading...

This Week On Pink Truth - Click Here
Pros and Cons of Mary Kay - Read or Contribute or Both!
First Post - Why I Started This Blog
The Article I Wrote For ScamTypes.com (here) (there)
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